There's no need to worry, all of our Jumping Castles have rain covers so you won't get washed out! However, no Jumping Castle should be used in stormy weather conditions, particularly when there's high winds.
We wouldn’t want to pay for something we couldn’t use, and neither should you. We’ll call you the morning of the hire if the weather is suspect and ask you if you’d still like to go ahead with the booking.
What age children can jump on your castles? Our castles are for children under 13 years of age. It is advisable that children of the same size should jump at a time, for instance 10 year olds with 10 year olds and 3 year olds with other 3 year olds.
Is there a maximum weight limit on your castles? Our 4mx4m castles are suitable for up to 10 children at a time at an average weight of 30kg each. Our Combo castles are suitable to a maximum total weight of 360kg.
How high are the castles? Our castles are 5 metres at the highest point.
Do you have insurance? Yes we are insured for $10 million Public liability Insurance for your peace of mind. We will supply a copy of the cover prior to your hire starting upon request.
What if we want to cancel our hire? You need to provide us with at least 7 days notice of your intention to cancel, if this is not done then you are still liable for a cancellation fee of $50.00. If you cancel within the 7 days we may not be able to rehire the castle out.
Who sets up the Jumping Castle? The jumping castle will be set up and dismantled by fully trained Aaron’s Amusements staff members.
Can we move the jumping castle during the hire period? No, please do not attempt to move the jumping castle once set up due to safety and insurance requirements.
What is the latest time I can have the jumping castle? The following times are the latest our castles are able to be booked to:
• From the start of November until the end of March 7pm.
• From the start of April until the end of October 5pm.
Does someone need to supervise the operation of the jumping castle? Yes. For the safety of the children who will use the jumping castle. A responsible adult over 18 years of age must supervise the jumping castle at all times. There will be training given in the operating instructions for the jumping castle on the day of the hire.
How and when is payment made? Cash on delivery (to be given to the driver)By cheque at least 7 days before the booking date
Can the jumping castle be in contact with walls or trees? No, the jumping castle must be at least 0.5 meter away from any object. If the jumping castle is in contact with any object it may cause the jumping castle to suffer abrasion damage. Also there may be a safety issue if the children on the castle make contact with the object.
What happens if we damage the jumping castle? If the damage is considered to be malicious then you will be liable for the full cost of repairs, transport costs associated with the repairs and the loss of business costs while the castle is repaired. We keep a record of the condition of our castles and would advise you to check the jumping castle before the delivery person leaves, and note any problems.
Is there anything else I need to know? Please be aware that streamers, poppers, silly string, face paint, chewing gum, food and drink MUST be kept away from the jumping castle at all times. If the above-mentioned items are in contact with the jumping castle and it has been damaged it will be considered malicious and you will be liable for the full cost of repairs, transport costs associated with the repairs and the loss of business costs while the castle is repaired.
What power is needed to operate inflatable units? 10 amp outlet,(normal house power)is required to be within 25 meters of set up of inflatable unit. If not within required distance then a generator will be needed at additional charges. Your own generator can be used but it must be at least 3kva.
Does your castle have any weather protection? Our castles are both sun and rain protected while still allowing air to circulate through the castle.
